Description of the talk: - Background. Why we decided to add an assistant to the standard search. - Market Trends: How Agentic Commerce Is Evolving and Why It Matters Now. - Implementation: How we technically built and integrated the AI agent into Prom’s infrastructure. - MVP and experiment results. What the initial tests revealed and how users interacted with the assistant. - Key insights and conclusions. The main takeaways we identified during development and launch. - What's next. Plans for developing AI tools on the marketplace.

We will explore how e-commerce projects prepare for the busiest time of the year, which key aspects to focus on, and what to expect. We’ll share our experience in setting up auto-scaling, load balancing, and discuss the loads that Silpo handles, as well as the solutions that help us navigate this season without failures.

In my presentation, I will discuss the key aspects of the Zero Sales Lost strategy, focusing on incident management in the context of E-commerce development and the "Silpo" ecosystem. I will share our experience in building an incident management process, the specifics of monitoring and alerting system architecture, and how we scaled these processes across 19 products and 41 teams. Additionally, we will explore the role of DevOps culture and team responsibility in product development. Using real case studies, we will analyze whether critical failures can be prevented and how to achieve that effectively.