Zero-sales lost — Incident Management [ukr]

In my presentation, I will discuss the key aspects of the Zero Sales Lost strategy, focusing on incident management in the context of E-commerce development and the "Silpo" ecosystem. I will share our experience in building an incident management process, the specifics of monitoring and alerting system architecture, and how we scaled these processes across 19 products and 41 teams.
Additionally, we will explore the role of DevOps culture and team responsibility in product development. Using real case studies, we will analyze whether critical failures can be prevented and how to achieve that effectively.