Can you shop at Silpo using ChatGPT? The architecture behind AI agents interacting with the real world

We already live in a world where AI agents write code, analyze documents, and perform increasingly complex tasks. But can they do more than answer questions? Can they actually save us time in our everyday lives?

In this talk, I'll show how we designed the architecture of an MCP server that enables AI agents to securely interact with Silpo's services: finding products, building a shopping cart, and performing authorized actions on behalf of a customer.

We'll explore:
- how MCP for real-world consumer scenarios differs from MCP for developers;
- how to provide secure access to personal data through AI;
- the architectural challenges of running MCP in production;
- whether websites and mobile apps will remain the primary way users interact with digital services;
- whether natural language will become the next interface for e-commerce.

Using Silpo MCP as a real-world case study, we'll see how AI agents move beyond answering questions and start taking meaningful actions.