Talk presentation

I will dive into how Incident Management is a game-changer for businesses, keeping things running smoothly and safeguarding revenue. I'll be decoding incidents, showing they're more than just tech hiccups, but real business events that need smart handling. We'll explore different severity levels of incidents, and how they uniquely impact business operations. Plus, I'm making a strong case for seeing Incident Management as a solid business strategy, not just a tech fix.

I will share a case of Preply as well. You'll hear about empowering your teams with top-notch training and practices that align with business goals. And to wrap it up, we'll chat about how this all adds up to making Incident Management a non-negotiable part of modern business strategy. Can't wait to get into it and hear your thoughts during our Q&A!