Webinar: Delivery Profit Gaps
Speaker – Olena Kiyanovska, an expert in building processes in delivery departments, 17+ years in the industry.
In the service business, profits often disappear not because of major disasters, but because of daily system errors. In this webinar, we will analyze three key problems in Delivery that directly affect the company's financial performance:
Language of the event: Ukrainian
- Accounts receivable management — why it is growing, how to stop this process and what to do when "it's too late."
- Short LTV of customers — how to extend cooperation with existing customers and avoid quick loss of contracts.
- Lack of systematic upselling — why one-time "let's sell something else" does not work and how to build a process that really brings value.
No water — only practical cases, proven tools and experience of delivery directors that works in reality.
Speaker – Olena Kiyanovska, an expert in building processes in delivery departments, 17+ years in the industry.
Format:
Date and time: May 22, 18:30 - 20:00, (Kyiv time, GMT+3), duration ~1.5 hours.
The event will be broadcast on the Fwdays YouTube channel, to watch you just need to register. Before the webinar starts, you will receive an email with a link to the broadcast, and the link will also be available on this landing page.
Language of the event and presentation: Ukrainian
Who will benefit:
- Delivery managers
- Project and Account managers
- Owners and top managers (CEO, COO, CTO, CIO) of small and medium-sized service companies
Mentor: Olena Kiyanovska
— 17+ years in the IT industry
— Founder of an outsourcing agency
— Co-founder of Daʼat Consulting
— Former Managing Director of an international company
— Expert in building processes in Delivery departments
— Promoter of the project approach